Introducing a brand new division to Santa Barbara Wine Country Weddings & Events:
Engaging Evolution Enterprises,™ a department dedicated exclusively to two fields: event venue consultation (see Webpage on Location Consultation) and training of the hospitality and catering sales professional in weddings, wedding production, wedding marketing and legendary customer service.
Realizing that there was a need for training in service basics, Kerry Lee wrote and submitted an on-line hospitality training program for Beverly Clark Enterprises and continues to serve as trainer to Ms. Clark as a trainer for this program. As Kerry Lee’s career developed, many events professionals sought Kerry Lee’s advice on how to tap into the $80 billion recession-proof niche market of weddings by catering to today’s upscale brides, understanding them, deciding which wedding advertising means offered the biggest return on investment and sharpening customer service practices. Kerry Lee’s clientele for training include many local and international entities (including Ritz Carlton, Hyatt, Sheraton and more) and most recently a Four Diamond property who is working on achieving their Five Diamond status and immediately contacted Kerry Lee due to her reputation to help them achieve just this.
Throughout the years, Kerry Lee’s reputation has become synonymous with: elegance, reliability, professionalism and results.
Training seminars can be as short as a one hour talk to a several day workshop or a larger consultation project, working one on one with the staff of the client and spanning over several months. Training/Consultation plans are customized, depending on the clients’ needs.
A sampling of training topics includes, but is not limited to:
- Complete Venue Evaluation from an event standpoint, including pricing, terms and conditions, event staff training and preparing the venue for maximum profit from weddings & events.
- Wedding Package Development & Tools
- Wedding and Special Event Marketing and Advertising
- Wedding & Special Event Business Consultation
- Catering Sales and Event Staff Training and Development
- Bridal Event Consultation
- Customer Service 101
- Legendary Customer Service- taking it higher
- Wedding and Special Event Promotions
- Professional, Objective “Secret Shopper” Reports
